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Delete your account — Melbees: The Secret of Bees

Last updated: 2026-10-20

This page is for deleting your Melbees account without having the game installed. If you still have the game on your device, the in-app path is immediate and is the one we recommend.

1. With the game installed (immediate)

1. Open Melbees.
2. Go to Settings (the gear) → Account.
3. Tap Delete my account and confirm.

Deletion happens right away. The game confirms only after our server has confirmed: if the connection fails it tells you it could not, and nothing is half-deleted.

2. Without the game installed

Write to contact@melbees.games from the same Google address you signed in with (or, if you signed in with Apple on the iPhone and shared your e-mail, from your Apple account's e-mail), with the subject “Delete my account”. That address is what identifies the account; a request from a different one cannot be acted on, because we have no way to tell that it is you.

If you signed in with Apple on the iPhone and hid your e-mail, Apple gave the game an address that only receives messages (it ends in privaterelay.appleid.com), and a request cannot come from it. So write from any address, with your card's nickname as the game shows it, or with that address (the iPhone shows it in Settings, under your name, in Sign in with Apple). We send a confirmation code to the Apple address only, which forwards it to your e-mail; reply with the code within 7 days. The code is what proves the account is yours: without it nothing is deleted, and you may ask again. If your account also has Google, just write from the Google address, as above.

We delete within 30 days of receiving the request, and reply to the same address when it is done.

3. What is deleted

Everything our server holds that is tied to your account:

• The account itself, and with it the ability to sign in with it again.
• What the sign-in keeps from your Apple account, if you signed in with it on the iPhone: the identifier Apple gives the game and the e-mail address it sent, yours or the relay one (Privacy Policy, section 8).
• The game's link to your Apple account, if you signed in with it on the iPhone: the game asks Apple to cut that link (Melbees leaves the list of apps using your Apple ID) and deletes the credential it kept only for that, as soon as Apple confirms, within 30 days at most. If Melbees stays on that list (an account that signed in with Apple before the game kept that credential has nothing to ask with), you can remove it yourself: in the iPhone's Settings, tap your name, then Sign in with Apple (under Sign-In & Security on newer iOS versions), choose Melbees and stop using it.
• What the sign-in keeps from your Google account: the e-mail address, the name, the profile picture link and the access record, with the IP address and the kind of device of each sign-in (Privacy Policy, section 8).
• Your nickname and portrait on the online leaderboards. Your number is never given to anyone else: the server keeps only the number, with nothing that says it was yours.
• Your submitted runs, and therefore your places on the global boards.
• The link between your subscription and the account (for a Microsoft Store subscription, with the Microsoft Store ID key kept with it), which frees the subscription to be linked again: see section 5.

4. What stays, and why

One purchase audit line, with you taken out of it. When the account is deleted we keep a record that a subscription stopped being linked, with the date and the reason — and the account identifier is removed from that line at the same moment. What is left points at no person. Without that record, a later legitimate attempt to restore your own subscription would be refused by the anti-fraud check.

What is on your device is unaffected, because it was never on the server. Your progress, the secrets you have discovered, your best times, your items and your settings are stored on the device only. Deleting the account deletes none of it. If you also want the local data gone, use Settings → Delete my data inside the game: they are two different actions, and neither does the other.

5. Your Premium subscription

Deleting the account does not cancel the subscription and does not refund it: the store where you subscribed is what charges and what cancels. To cancel, use your Google Play account subscriptions or, if you subscribed on Windows, your Microsoft account's services and subscriptions.

The subscription stays yours. After deleting the account you can sign in with another Google account and restore the same subscription normally.

6. Questions

Write to contact@melbees.games. How your data is handled is described in the Privacy Policy.