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Privacy Policy - Melbees Redes

Effective date: 2026-11-11 · Last updated: 2026-11-11

1. Who we are

Melbees Redes (“the app”, “we”) is the internal tool Melbees Games, Brazil, uses to manage its own Facebook Page (Melbees) and its own Instagram account (@melbeesgames). Melbees Games is the controller of the data described here. Privacy questions and requests: contact@melbees.games.

2. What the app does

• Publishes posts on the studio's Page and Instagram account.
• Reads the comments on the studio's posts and replies to them.
• When you comment a campaign keyword (for example “JOGAR”) on one of the studio's posts, it sends one single private reply to that comment, with the link you asked for. One message per comment, never repeated, within the 7-day window Meta allows.

The app is not offered to the public: only the studio uses it, for its own accounts.

3. Data we process

• Comments on the studio's posts: comment and post IDs, text, time, and the commenter's name (Facebook) or username (Instagram), as Meta's API returns them.
• The private reply sent: the campaign text and link, and the result of the send.

We do not read anyone else's conversations, we do not ask commenters to log in, and we do not collect contact details, location or sensitive data.

4. Why we use it

Only to answer the person who commented and to make sure each comment gets at most one private reply. We do not use this data for ads, profiling or automated decisions, and we do not sell it.

5. Where it is kept and for how long

In a local record on the studio's computer: comment and post IDs, network, keyword, author, comment text and send status. Kept while the campaign runs and up to 12 months after it, to prevent repeated sends, then deleted. The conversation itself stays in the Page's or Instagram account's inbox, under Meta's rules.

6. Sharing

We do not share this data with third parties. The data passes through Meta Platforms, which runs Facebook, Instagram and Messenger, under Meta's Privacy Policy.

7. Your rights and data deletion

Under Brazil's LGPD you can ask for access to, correction of or deletion of your data. To delete what we keep about you, email contact@melbees.games with the subject “Delete my data” and your Facebook name or Instagram @. We delete it within 30 days and confirm by email. You can also delete your comment and the conversation at any time, on Facebook or Instagram.

8. Changes

If this policy changes, the date at the top changes with it.